It was a Valentine’s day to remember for all the wrong reasons. (Daily Mail by JENNIFER MADISON)
Popular online florist 1-800-FLOWERS is facing a backlash from customers and jilted lovers after hundreds of deliveries went unfulfilled on February 14.
The company resorted to apologizing to a flood of complaints on Twitter, as frustrated customers took to the website angered by unbearable wait times on the company hotline.
The flower distributor’s Twitter feed has been inundated since Tuesday with complaints ranging from wilted roses, dirty water, broken vases and second-day deliveries – many having paid extra for ‘guaranteed delivery’ on the date.
Coupon deals and flower trivia tweets have been taken over by a seemingly never-ending scroll of apologies from employees taking turns operating @1800FLOWERS, requesting users direct message the handle with order details.
But two days later, the PR nightmare continues.
Tweets ranged from humorous to completely unhinged.
‘I want an apology sent to my wife’ appeared several times on the stream.
Some were more creative, asking for rhyming poems, while others kept it to the point with one-liners like ‘i hate you @1800flowers’.
Justin Bell took a few lines to spar with the employee behind the company account.
‘@bellcommajustin Thank you for allowing me to take care of this for you today – Stephanie’, read a company response to his complaint.
‘@1800flowers No, thank you! It’s been so much fun waiting on imaginary flowers. I will recommend you to everyone I hate. #1800noflowers’, he fired back.
Users catching on to the fracas have meanwhile turned to the timeline as a source of entertainment.
‘As a special Valentines Day treat, check out @1800flowers timeline for all of the people who didn’t get their flowers,’ wrote Justin Stangel.
A spokesman from 1-800-FLOWERS did not respond to a request for comment.